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Area:Search criteria:Sort by:Web based Help Desk, Customer Service and Online Support Software - CRMdesk
5 Answers Found.
 1-5 of 5 
IDSubjectProductUpdated
36Is there any assistance available to help me get the product implemented for my business?General12/2/2007 11:44:00 PM
32No send button when using email toolGeneral4/16/2006 8:20:32 AM
31How to specify which email tool to useGeneral4/1/2006 8:02:48 AM
38I plan on Purchasing Dance Finance or Cheer Finance. Do you have any advice for me before I purchase?General3/28/2006 7:12:51 PM
37I am just beginning my software search. Do you have any hints or tips for me?General3/20/2006 8:40:41 PM

Welcome to Dance Finance support web site

Please use this web-based system to communicate with us. It helps us offer better service and it allows you to keep an archive of all communication between you and us.

When a support request is submitted on the web site, an email is instantly sent to the appropriate consultant. The consultant then responds to the request via the web site, and an email is automatically sent to the client, notifying them that their request has been updated.

As the discussion with the consultant progresses, each entry is logged, providing a history of steps taken on the issue. If one client staff member is out of the office for a day, another staff member can easily get up to speed on the issue by reading the discussion history, and then work with the consultant to reach a solution.

Of course, each client's support requests are completely confidential.